3 Messages
Cannot view my Xfinity mobile bills in the xfinity app
When I click bill details under Xfinity Mobile, it says "Something went wrong". Support keeps saying trying again in 24 hours.
Also, I went into the store to add a second line and they said they couldn't because they couldn't find my Xfinity mobile account.
XfinityMatthew
Official Employee
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185 Messages
6 days ago
Hello user_3bf75b, Thanks for reaching out to us on Xfinity Forums. We would be happy to take a look into this for you. Typically, the mobile account should be linked to your internet account. Did you recently move or cancel your internet service?
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