3 Messages
Cannot view my Xfinity mobile bills in the xfinity app
When I click bill details under Xfinity Mobile, it says "Something went wrong". Support keeps saying trying again in 24 hours.
Also, I went into the store to add a second line and they said they couldn't because they couldn't find my Xfinity mobile account.
XfinityMatthew
Official Employee
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331 Messages
1 month ago
Hello user_3bf75b, Thanks for reaching out to us on Xfinity Forums. We would be happy to take a look into this for you. Typically, the mobile account should be linked to your internet account. Did you recently move or cancel your internet service?
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user_ray99
Visitor
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2 Messages
15 days ago
I have had the same problem for the past 3 months. I cannot view my Xfinity Mobile bill online or in the Xfinity app. I have tried 3 different browsers on my computer and two on another computer. Every time I try to view a statement it may show the total but then the screen goes blank, no detail appear and I get the page "Something went wrong, Trying this page again may help fix the problem." It never fixes the problem. Using the Xfinity mobile app get the same result. I receive the email with the link to View Bill. Clicking on it produces the same error.
I think I will disable the automatic payment until someone at Xfinity can fix this problem.
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