change credit card

I want to change my credit card and get this message "

You can't add a new payment method yet

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already."

I try to add a second email and get this message

"

You can’t make this change right now

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already."

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user_02l46i

Visitor

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6 Messages

1 month ago

Try using a different browser. Ok did that and same result.

Try using a different device. Ok did that and same result.

Try using xfinity app. Ok did that and same result.

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0

U

Today I managed to get a new credit card entered. Now I would like to remove the old one but I'm in a continuous loop of pure nonsense. Access Denied You don't have permission to access "http://www.xfinity.com/mobile/my-account/billing" on this server.

You have to change both internet services and mobile services in different places before you can remove the card. I did that. WOW Xfinity website is TERRIBLE!

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1 month ago

0

XfinityBillie

Official Employee

•

4.5K Messages

@user_02l46i Thank you for reaching out to us here on our Xfinity Forums. I can definitely appreciate how frustrating this must be for you. Just to clarify, were you able to get the payment method updated and the old method removed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

0

Plan

user_02l46i

change credit card

You can't add a new payment method yet

You can’t make this change right now

user_02l46i

user_02l46i

XfinityBillie

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