Hi @user_hm7u5o! Thank you for contacting us about your payment concerns. If you have autopay set up this will be drafter around your due date 24-72 hours before depending on your bank.
You would need to update your billing due date to change the autopayment.
To be eligible to move your due date, you must:
Have completed at least one billing cycle. If you’re an existing member who recently moved, you need to go through at least one bill cycle before changing your bill’s due date since you now have a new account number. Not have a past due balance. If you're past due, you can make a payment for the full past due balance and then change your due date.
This excludes payment arrangements and scheduled payments. Once you change your bill’s due date, you must keep that billing date for at least six months.
Things to know: Changing your due date won't cause late fees. Your next bill may come sooner or later than normal. This is a "transition" bill and may be higher or lower than a normal bill. Your new due date takes effect on the second bill after you change it.
user_hm7u5o
Visitor
•
2 Messages
2 days ago
need to change my auto payment date to the 3rd of each month effective today August 24, 2026
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XfinityEva
Official Employee
•
2.6K Messages
4 hours ago
Hi @user_hm7u5o! Thank you for contacting us about your payment concerns. If you have autopay set up this will be drafter around your due date 24-72 hours before depending on your bank.
You would need to update your billing due date to change the autopayment.
To be eligible to move your due date, you must:
Have completed at least one billing cycle.
If you’re an existing member who recently moved, you need to go through at least one bill cycle before changing your bill’s due date since you now have a new account number.
Not have a past due balance.
If you're past due, you can make a payment for the full past due balance and then change your due date.
This excludes payment arrangements and scheduled payments.
Once you change your bill’s due date, you must keep that billing date for at least six months.
Things to know:
Changing your due date won't cause late fees.
Your next bill may come sooner or later than normal. This is a "transition" bill and may be higher or lower than a normal bill.
Your new due date takes effect on the second bill after you change it.
Please see the full article here.
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