Visitor
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1 Message
Changed my plan without my permission
I called to ask my bill amount. Your rep offered me 5th generation. I said no and he changed it anyway. I want to file a formal complaint.
Visitor
•
1 Message
I called to ask my bill amount. Your rep offered me 5th generation. I said no and he changed it anyway. I want to file a formal complaint.
XfinityRay
Official Employee
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3.1K Messages
6 days ago
Hi there, user_c4yvnp! We are glad to further help with the Xfinity Mobile plan change. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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