Charged a month after my service was canceled

I was charged $40 a month after my service was canceled. A month ago I transferred my services to AT&T and a few days after I transferred I was charged my regular $70 bill. I called and was informed that its was post pay billing and that I would not be charged again. Now a month later I was charged another $40 and called and they told me the exact same thing. Xfinity just took the last of my money. I’ll never go back to Xfinity and I will tell everyone I know to stay away from this company.

Responses

XfinityBillie

Official Employee

•

3.4K Messages

15 days ago

user_ltp2rn Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration if you continue to be billed after cancelling services. Our team would love to take a look and see what happened to ensure you weren't over charged. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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user_ltp2rn

Charged a month after my service was canceled

XfinityBillie

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