Visitor
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1 Message
Charged for Free mobile line
I was again charged for my "free" Mobile line. This is the second month in a row this has happened despite assurances that it would be completely free. Please reimburse my account and figure out how to resolve this going forward. Thank you
XfinityJustinM
Official Employee
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656 Messages
16 days ago
Hello @user_60f5po, thank you for making us aware of this issue! I know having to keep a close eye on something that should be fairly simple is quite frustrating. We can make sure this gets in front of the right team to be fully resolved. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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