Charged for the free year of mobile service

Hello, I signed up for the year of free service but was charged 36.80 on August 31.

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XfinitySara

Official Employee

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3K Messages

1 month ago

Hello, @user_45pnsq! Thanks for creating a post to reach out with your Xfinity Mobile billing concerns. Are you able to use the Xfinity App and/or My Account online to view the breakdown of your bill? If so, what line item(s) do you see that are associated with the $36.80 charge?

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user_45pnsq

Visitor

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3 Messages

it says it was an auto-payment "Auto Payment: Jul 11 - Aug 10"

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1 month ago

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XfinityQuemekia

Official Employee

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1.5K Messages

Have you viewed your actual billing statement to view what the charge was for, is it listed as an activation fee or device payment?

How to view your full billing statement

Viewing your Xfinity Mobile account billing and payments

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_45pnsq

Visitor

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3 Messages

1 month ago

is it the late fee? I have a different card for internet payments and for mobile plan

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XfinityThomasC

Official Employee

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3.7K Messages

@user_45pnsq Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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Reply

1 month ago

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user_45pnsq

Charged for the free year of mobile service

XfinitySara

user_45pnsq

XfinityQuemekia

user_45pnsq

XfinityThomasC

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