Chat does not work and have bad customer service

Hi there @Khaseem_4947 thank you for using our forums and sharing your experience. This is not the experience that we want you to have, and I will do my best to help you resolve your mobile concerns. To do so, I'll need you to send us a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. You've come to the right place for assistance and once you send that direct message we can get to work!😀 

Just in case you don't know how to send us a direct message I'll send some instructions below.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.