Closed mobile Account - please credit my account for August and September

I closed mobile account August 15th a esim number. And I'm still getting charged - . I have tried many times to get help through but can't. I am overseas and calling you would be international phone charges - 1-800 isnt free here.

Your line of service has been canceled

Xfinity Mobile service for **************is now canceled. If you didn't transfer this phone number to another carrier, the phone number will be released and become available to other customers.

A couple other reminders:

If the phone associated with this line was enrolled in Xfinity Mobile Care, your coverage has been cancelled
If there was a smart watch line paired with this phone, its service will be cancelled as well.

If you didn't make this cancellation request and want to continue using *************** call us immediately at (844) 963-0011.

Your bill is available to view online

Your Jul 25 - Aug 24 billing cycle has ended. Your bill statement is $29.16 and will automatically be charged to your Mastercard on file on Sep 14.You can also view your bill and pay early by downloading and signing into the Xfinity app.

We're enhancing our network services, and as a result, C-Band and Ultra Wideband data (indicated by 5G+ on your device) will now count towards your cellular data usage threshold.

Xfinity Mobile <support@xfinitymobile.com>

8:09 AM (11 hours ago)

to me

You're all paid up

An automatic payment for $29.16 was charged to the MasterCard on file.

Remember, you can view your payment history or change your payment method at any time in the section of your Xfinity Mobile account.

Responses

XfinityMartyR

Official Employee

•

1.5K Messages

2 months ago

user_s2sa57 Thanks for reaching out! We can help get you in touch with the Xfinity Mobile team so they can verify your services have been disconnected. Please send us a Direct Message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_s2sa57