Visitor
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13 Messages
closing a line on By the Gig plan
I have a By the Gig plan with two lines. I now want to "close" one of the two lines. I want to keep the other line, thus keep my By the Gig plan. The line I want to "close" was originally added to take advantage of a "free phone" offer and the phone is now fully paid off and I have received all the bill credits. The phone number on that line was ported in by me when the line was added. I don't really use that line and number and thus want to "close" it.
I have a couple of questions about "closing" the line.
- If I simply "close" the line, I assume the number (that I originally ported in to Xfinity Mobile) will be lost to me and reclaimed by Xfinity Mobile or whatever system.
- If I port out the number to a different mobile provider, will that automatically "close" that line on my By the Gig plan or do I have to take some additional actions to "close" the line?
- Is there any difference between explicitly "closing" the line vs. porting out the number to another mobile provider?
- Can I access the functionality to either simply "close" the line or porting the number out on xfinity.com/mobile?
user_0d6225
Visitor
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13 Messages
8 days ago
Well, I did look around in my account on xfinity.com before posting here but didn't find anything about closing a line. Of course, shortly after posting I found "xfinity.com > Devices > [the line I want to close] > Transfer your number, cancel this line" where it says:
I guess that answers my questions but if there are any additional considerations or pros/cons with either approach I would love to hear.
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