Complaint and possibly peer to peer chat

Question

I am looking for the peer to peer chat or a way to directly message with someone in customer service (preferably someone who speaks English fluently) sector so that I can submit a complaint and also discuss how I can reimbursed for overpayment the past 5 months. I looked in the forum at old posts on how to send the chat but the instructions don't match what I am seeing on my screen. Thank you!

XfinityBenjaminM · Answer

user_2f785f Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us. We'll be happy to help in any way we can. We also see your DM. In the future, please wait to be invited to send a Direct Message, as it is against our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will respond to your DM shortly, but please follow the process going forward.

Plan

user_2f785f

Complaint and possibly peer to peer chat

XfinityBenjaminM

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