Complaint - Mobile DPP nothing but issues. Getting ready to drop phones and home service!

I switched to xfinity at my home after using verizon with no issues for over 4 years (home and mobile) I have 3 cell phones. I have been to the store twice and on the phone more than 6 times! I was told to bring over my first phone and then it would "unlock" my ability to have a DPP because I moved. Clearly I was scammed by the support manager that was "helping" me. I was told I would get a call within 48hrs, no call.

Please help me figure this out! I have lost my promotional trade in value (830$) because they had me bring the device over first to "fix" the issues with your system. I was promised a resolution and credit for the trade in difference! HELP PLEASE!

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XfinityBenjaminM

Official Employee

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2.4K Messages

9 days ago

user_MM3 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you're having with your Xfinity Mobile devices. We'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_MM3

Complaint - Mobile DPP nothing but issues. Getting ready to drop phones and home service!

XfinityBenjaminM

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