Visitor
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1 Message
Complaint Regarding Unauthorized Credit Inquiry
Dear Xfinity customer support team,
I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction.
I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after checking on the app, I already found out that my iPhone is incompatible with Xfinity Mobile.
Despite my explicit refusal of the mobile service - stating that my device (IMEI) was already confirmed as incompatible and that I had a plan with another carrier- the representative insisted on "verifying" a line. I was sent an SSN link without any prior disclosure on consent that a credit check would be performed.
Predictably, the activation filed due to the device incompatibility I had already flagged. Now, I have received a credit inquiry notice which is both unnecessary and damaging.
I demand that Xfinity contact the credit bureau to remove this inquiry from my credit report.
I look forward to your prompt confirmation that this has been resolved.
Thanks.
XfinityRaul
Official Employee
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2.7K Messages
9 days ago
@user_c741q5 I appreciate you making us aware of this hard inquiry that appears in your credit history. This is only used to see if we're able to increase your number of DPP-eligible lines and total dollar limit based on the results (with your consent). You may find more information regarding credit checks by visiting this link https://www.xfinity.com/support/articles/eligibility-faq. I would be more than happy to review your account to see how we can help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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