crazy bill???

OTHER

Taxes, fees, and other charges$16.30

Taxes, fees, and surcharges

911 Fee(s)$1.90

988 Fee(s)$0.80

State & Local Sales Tax$5.26

Other Charges

Regulatory Recovery Fee$3.08

Universal Connectivity Charge$5.26

The Regulatory Recovery Fee (RRF) and Universal Connectivity Charge (UCC) are assessed by Comcast and are neither government mandated nor taxes. The RRF recovers certain federal impositions on Comcast. The UCC recovers Comcast’s required contribution to that fund.

I was shocked to see the other fees Xfinity added to my bill. Other fees over $8 on two bare bone plan!

Responses

XfinityBillie

Official Employee

•

2.8K Messages

11 months ago

@user_16ajg7We appreciate you taking the time to reach out to our Xfinity Forums with this billing concern. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

Our Xfinity Mobile expert team will be better able to explain those charges.

2

0

U

user_16ajg7

2 Messages

I have asked, but no one knows what’s going on. Basically you can charge whatever you want to. No tax, just other charges…

11 months ago

0

XfinityJamesC

Official Employee

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1.7K Messages

Thank you for clarifying, @user_16ajg7. I know taxes and fees can vary, depending on what part of the country you live in. I was able to locate a breakdown of the charges that would typically appear on a standard Xfinity Mobile bill on our website: https://www.xfinity.com/mobile/support/article/charges-on-account-statement. I'm hoping that can provide a little more insight.

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11 months ago

0

U

user_dk92br

1 Message

11 months ago

My “other charges” have went from $2-$3; and now I am being charged over $32 for “taxes, fees, and surcharges”!! And my statement changes every month, now I’m fighting a $332 bill every month when I started at $116!!

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XfinityShawn

Official Employee

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1.1K Messages

@user_dk92br I would be just as shocked if I were to find one of my bills increasing (it has happened before) suddenly. My team can definitely look into your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

Plan

user_16ajg7

crazy bill???

OTHER

Taxes, fees, and surcharges

Other Charges

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