Visitor
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2 Messages
Credit received
My account was canceled on August 5, and a refund for the erroneous auto-pay was processed on September 25. Your system has now generated a phantom past due balance for that exact refund amount. Please have a system administrator manually clear this ledger error to show a permanent $0.00 balance so it does not trigger automated collections."
I am showing past due 54.00 for the exact amount of refund issued. Please return to 0.
XfinityJoe
Official Employee
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1.5K Messages
17 days ago
Good morning @user_4spw8n. Our team would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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