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user_6dr1zp
1st Topic

Visitor

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1 Message

Sunday, August 3rd, 2025 4:27 PM

Customer service live person

I need to speak to a real live person. I have been trying to connect with a live person for now over a month

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Updated 

16 days ago

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XfinityThomasC

Official Employee

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3.1K Messages

6 months ago

Hello, @user_6dr1zp and thank you for reaching out on the Community Forum for support. Please explain in detail the reason you need assistance. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding and for joining us here on the forums. 

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user_xkw1tj

Visitor

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1 Message

@XfinityThomasC​ I need to get my monthly charges lowered

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18 days ago

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XfinityRichard

Official Employee

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2.9K Messages

Hi there, @user_xkw1tj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with helping you lower your monthly charges. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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