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user_adz7e4
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Tuesday, June 10th, 2025 9:54 PM

customer support on phone with a LIVE and TALKING agent

the live chat support is bad and doesn't fully understand what i'm asking about. i need clarification on things so i want to talk to a live customer support agent on the phone. cannot seem to reach anyone through phone numbers other than a robot. worst customer experience ever. xfinity if you see this i still need to talk to someone thank you.

Question

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Updated 

7 days ago

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2

XfinityEmilyB

Official Employee

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2.1K Messages

18 days ago

 

user_adz7e4 Welcome to our community forum! I'm sorry to hear you weren't able to get the help you needed over the phone. You have reached the perfect place to find answers to all your Xfinity questions and you can always manage your account billing, troubleshoot, and get help through the Xfinity app. 
 
I'm happy to help you with anything related to your Xfinity experience right here on this platform. What can I do for you today? 

 

2

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user_g5pn7g

Visitor

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1 Message

I spent almost two hours with a tech support and paid the fee and got cut off without a resolution for my issue. 

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11 days ago

0

XfinityThomasA

Official Employee

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2.5K Messages

 

This is not the experience we want for anyone, and we appreciate the opportunity to help in every way we can, user_g5pn7g. Can you tell me more about what happened and the unresolved issue we can help with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_lvlxfc

Visitor

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1 Message

9 days ago

I received a bill that is NOT what I signed up for.  WHERE IS THE PHONE NUMBER for a live agent?   

1

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XfinityJohnG

Official Employee

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1.9K Messages

Thank you for reaching out here @user_lvlxfc. We would always be happy to assist you from here with any billing issue or question. The number for any customer service is the 1-800-Xfinity option. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

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