1 Message
DEBT COLLECTOR?????
Xfinity need's to call off Sequium Asset Solutions in reference to my mobile account. Please see final statement, Mar 28-Apr 28. Bill was paid in full. Service was disconnected on April 28th. When Xfinity tried to take payment out of my bank account in May, I disputed that charge with my bank. When Xfinity tried to take payment again in June, I reached out to Xfinity. Please see chat thread, June 17th. My new service was started on April 28th with Verizon, I can provide supporting documents. I expect this to be resolved ASAP!
XfinityAldrik
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out to us @user_emynra! I know I would also want a collections concern resolved immediately, especially if it was for services I had paid in full. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0