Deceptive Sales Practice by Xfinity Assistant

On Dec 30, 2024 I had an extended chat with XfinityAssistant representative Mahesh.  My only objective was to cut the Comcast cable cord and maintain internet connect only.

Mahesh convinced me to try a "special deal" and I quote:  "with this deal you will get 1000MBPS internet speed + XUMO (310+ channels free of cost) + iPad generation 10th and if you enroll for autopay via checking account your final bill will be $85/month"

I went through an account sign-up process with two customer authentication and account submissions through supposedly secure data links.  I subsequently received and configured the iPad that was shipped to my house.

The next billing cycle my charge was $226.14 for the month.  I visited an Xfinity Store three times to protest, receiving the essential message of "tough luck, you don't qualify for such a deal."  I returned the iPad and cancelled all TV service, retaining only the minimum internet connection service on Jan 22, 2025.

I have had two complaint tickets opened and then automatically closed denying any refund from Dec 30, 2024 to Jan 22, 2025 [Edited: "Personal Information"].  I've had chat communications with three persons from Xfinity Assistant (Parul, Mansi, and Santosh) to no avail.  I have the entire exact chat with Mahesh in a pdf file that I'm unable to submit as evidence.

My request is for Xfinity to acknowledge the deceptive sales technique and to refund the amount being billed at $226.14/month to what I was promised ($85/month) for the time period Dec 30, 2024 to Jan 22, 2025.

It is deeply disturbing that Xfinity will brazenly make and not admit to scam offers that imply rates will be reduced when in actuality they are not.