Device Upgrade $830 Promo Credit Switches Mid Checking Out?!?!

Mid check-out, my amount via trade-in goes from $830 via monthly bill credits to only $390. What gives? Support has no clue what to do and tells me i need to upgrade my plan, but we're already on the premium unlimited.

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XfinityBenjaminM

Official Employee

•

2K Messages

6 days ago

user_6taimc Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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user_6taimc

Device Upgrade $830 Promo Credit Switches Mid Checking Out?!?!

XfinityBenjaminM

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