Diamond member

Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line.

thank you

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XfinityThomasB

Official Employee

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2.7K Messages

4 days ago

user_wrzaua Xfinity Mobile offers a free Unlimited line for one year (not two) to eligible Xfinity Internet customers who add a new Unlimited line. This typically requires having 300 Mbps or faster home internet, and the promo often applies only to new mobile customers or specific promotional periods.

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user_wrzaua

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12 Messages

@XfinityThomasB

that’s interesting, I have a screenshot from the veteran status email I got and it says “one unlimited Xfinity line included with Xfinity internet for two years”

it also says “ verified military customers are eligible for one free line per account”

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4 days ago

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XfinityJohnG

Official Employee

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2.6K Messages

Okay, thank you for the clarification. There is a Military offer for the free line for 2-years. To access that offer you would have to verify your status on the Xfinity.com/mobile site. That free offer is for a new line of Mobile service. On the website the information should show:

$0 x 24 Unlimited Xfinity Mobile line when adding a new line of Unlimited service (one included line per account, details below)

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4 days ago

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user_wrzaua

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@XfinityJohnG

my status has been verified. I wouldn’t be able to use the free line on an existing number?

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4 days ago

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XfinityJohnG

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2.6K Messages

That is correct, the only option I can see for that is if you add a new line of Unlimited Mobile service.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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user_wrzaua

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@XfinityJohnG that’s very upsetting it can’t be used on an existing line. It shouldn’t make a difference but thank you.

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3 days ago

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user_wrzaua

Diamond member

XfinityThomasB

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XfinityJohnG

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XfinityJohnG

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