Direct Messaging Xfinity Mobile Support Corporate

I first opened a case with a phone agent and was given a case number and was advised that it would take up to 14 days for a reply.  I was assured that the case was in good hands more time was needed.  I also posted a complaint on this forum.  An agent replied on this forum with instructions on how to send a DM to customer support.  I sent a DM asking for updates on my ticket and I kept being told that my case was in good hands and to be patient. On day 14, I asked for an update and was told that more time was needed.  It didn’t seem right that they could not give me an update after 14 days so I posted another DM note on this forum and said that I wanted to pursue cancellation of my mobile service. It was at this point that I received an escalation case number to corporate customer service.   The next day (today) I received a phone call from corporate and learned that my first ticket had not even been assigned!   I now have some renewed hope that my issue will be resolved.  I have a name and phone number and was invited to call her with any questions going forward.  I hope this is helpful, please let me know if you have any questions.  

Thank you for reaching out @user_h5fbqr How may we assist you with your account today?