Disconnecting service

Hi there! I’m having trouble disconnecting my Xfinity mobile service. I’ve tried disconnecting my account for the past three months in a row, but I keep getting messages saying I need to pay my bill. I’ve called the support team four times, and they’ve assured me that my account has been disconnected.

However, it’s been four months in a row that I’ve received messages from Xfinity saying I need to pay my bill. I’m really tired of this issue and would appreciate it if you could help me resolve it as soon as possible.

Thanks for your attention. I hope it’s going to be done asap

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XfinityBenjaminM

Official Employee

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2.1K Messages

12 days ago

user_gpycfc Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_gpycfc

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12 days ago

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Disconnecting service

XfinityBenjaminM

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