Dispute Regarding Promotional Rebate Misrepresentation

I am writing to formally dispute the promotional rebate I was promised when switching to Xfinity Mobile.

When I contacted Xfinity Mobile customer service prior to switching in July 2025, I was explicitly told that I would qualify for a $500 rebate per line if I switched and brought my own phone (BYOD). Based on this information, I made the decision to leave my previous carrier and incur the associated costs, believing those fees would be covered by the rebate.

After completing the switch, I learned that the BYOD promotion only qualifies for a $200 rebate per line, not $500 as I was assured. This discrepancy is significant. I would not have switched carriers if I had been accurately informed of the actual promotion terms.

This constitutes a clear case of misrepresentation by your customer service representative, and I am therefore requesting:

1. That Xfinity honor the $500 rebate per line originally communicated to me at the time of my switch.

2. A written confirmation of when I can expect the full rebate to be issued.

I trusted the information provided by your employee and made a financial decision based on that promise. I ask that Xfinity make this right by honoring the terms that were presented to me at the time of my enrollment.

If this matter is not resolved promptly, I will have no choice but to escalate my dispute through the FCC, FTC, and state consumer protection agencies. I hope we can resolve this directly and amicably.

Thank you for your prompt attention to this matter. I look forward to your written response within 14 business days.