Do not have Xfinity Mobile. Why do you charge me via Autopay?

Well, XfinityBradM, what you need is an "Official Xfinity Employee" who is an Official Techie who should be able to take a peek in your Official Databases, provided they have been maintaining them, which I doubt. But wait. I'll make it even easier for you. After I called Xfinity Mobile on June 5th, I was sent  2 return emails - one for each fraudulent Xfinity Mobile number; yes, there were 2 of them and I was being charged $34.64/month instead of $14.58 now - stating that the fraudulent mobile numbers had been cancelled. Unfortunately, only one number had been cancelled and I can't tell which one because no phone number is given now.

I am 76 and don't have the time or energy to jump through hoops and do your work for you. Fact: You are fraudulently charging my credit card for an account that does not exist. Clean up your own mess, namely, databases. I'm not doing your work for you. AND any idiot can try calling me on one of the two "cancelled" numbers and see what they get. I would think an Official Techie could figure that out. The Consumers Division in my state will certainly be able to do it.

If you would send us a direct message here we would be happy to assist you with that problem @user_3rqcc9.

Excuse you, problem?! Incompetence and fraud. Or am I wasting my time with an AI bot? Why do you need a "direct message" when you are charging my credit card for services I am not receiving from Xfinity, namely mobile phone service which I do not want and which you supposedly cancelled on June 5th via email to me. You'll have to do better than this.

I really don't think any human is reading this.

@user_3rqcc9, I can assure you we are very much humans and do need you to send us a DM, as we can't have your personal information just available to the public forum for security purposes. I would also hope you agree that posting any personal information publicly is not the best. So once we get you into a DM we can look more into your concern when we receive your account information to investigate. There is nothing we can do if we don't have any account to look at, I do apologize.