Visitor
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3 Messages
Downgrade mobile plan online
Hi, I’m overseas and I want to switch my mobile plan from Unlimited to By-the-Gig to save money. I’m not able to change it online. Can someone help me switch it starting next cycle
Visitor
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3 Messages
Hi, I’m overseas and I want to switch my mobile plan from Unlimited to By-the-Gig to save money. I’m not able to change it online. Can someone help me switch it starting next cycle
DreamSayerZ
Problem Solver
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840 Messages
11 days ago
@user_lqmw30 You are able to change your Xfinity Mobile data plan online or in the app. This document explains how; https://www.xfinity.com/support/articles/how-to-switch-data-options
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user_lqmw30
Visitor
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3 Messages
11 days ago
Thank you. But unfortunately it says in there you can only get by the gig through the assisted sales channels..so I have to call . Thanks anyway
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XfinitySeth
Official Employee
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217 Messages
9 days ago
Hello user_lqmw30! I hope you're enjoying your travels, and appreciate you taking time away from your awesome experience to write us in our community! We definitely want to make sure you can personalize your Xfinity Mobile services to best fit your needs, so I'm happy to help any way possible.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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