DPP limit 0 on new account

Hi, I’m having an issue with my Xfinity Mobile Device Payment Plan eligibility. My current account is a new account, but I previously had another Xfinity account under the same name and service address.

I completed the credit screening, but my current Xfinity Mobile account is still showing 0 eligible DPP lines / $0 financing limit.

The old account may have had some missed or late payments in the past, but my current account is in good standing. I’m concerned that the previous account’s payment history or an old internal risk flag may still be linked to my current profile and suppressing my DPP eligibility.

I’m trying to purchase a new phone using a current Xfinity Mobile device promotion, which requires a Device Payment Plan, so I’d appreciate a backend/manual review rather than another standard eligibility check.

Thank you.

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XfinityAngie

Official Employee

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3.1K Messages

19 days ago

stevenquhaowen, thank you for reaching out through Xfinity Forums. I know it can be frustrating when you're trying to get a new device, and something like this comes up. Your past history with Xfinity can play a part when credit is being reviewed.

The number of lines available will vary based on the customer’s internal liability check or credit screening results. Their eligibility may increase in the future.

Members can qualify for more lines and DPPs without undergoing a credit screening by consistently making on-time payments on both their Xfinity Mobile account and the linked Xfinity Internet account. They can always set up automatic monthly payments for their Xfinity Internet account.

I would recommend waiting a few months and try again. Over time you will establish a better credit rating as you pay your bill on time.

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stevenquhaowen

DPP limit 0 on new account

XfinityAngie

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