Skip to main content

    Support

    Offers

U
user_ba04cd
1st Reply
1st Topic

4 Messages

Wednesday, August 2nd, 2023 4:06 PM

Closed

Empty Box, No Resolution

Ordered a iphone 14 pro gold 128 gb, FedEx delivered an empty box. Ticket filed with XFinty Support. Police Report filed. Calls daily to mobile support, they're useless, each person tells me "you'll get an email" no email received, few trips to retail stores, they can't help either. I've paid sales tax and 1st installment on a phone I don't have, with another installment coming up. 

Question

 • 

Updated 

1 year ago

100

4

0

Was this helpful?

user_ba04cd

4 Messages

2 years ago

No one has responded to this, appears the "support chat" doesn't work either. 

0

0

DaveO3

Problem Solver

 • 

768 Messages

2 years ago

This may or may not be useful:

https://consumercomplaints.fcc.gov/hc/en-us

Unfortunately as many people have discovered, once something goes wrong whether it is a user error, XM error, FedEx, etc., XM’s hard coded billing, incentive, and interfaces to Verizon systems become a nightmare. 

3

0

user_ba04cd

4 Messages

@DaveO3​ complaint filed with FCC. 

Xfinity needs to resolve this.

2 years ago

0

user_a8eac1

1 Message

I had a  problem same as you , FedEx delivered with the package was open and missing 1 phone.Calls daily to mobile support ,2 agents told me you will get email  confirm to get full refund in 1or 2 hours .No email received,they're useless.Xfinity needs to resolve this.How can you complaint filed with FCC. 

1 year ago

0

XfinityJanelle

Official Employee

 • 

1.4K Messages

@user_a8eac1 Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_lau0pb

10 Messages

1 year ago

Hey any resolution of this?

1

0

XfinityJoe

Official Employee

 • 

657 Messages

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here