I have spent over 25 hours with various customer service ambassadors, “escalations”, supervisors and a self identified regional executive. Calls have been dropped and/or not returned. There is a billing issue since my initial order to upgrade my phone in May.
Hello @user_v3k8e6 I apologize for the time spent and lack of call backs you have received trying to get the mobile billing issue resolved. Please send us a direct message with your full name and the service address so we can check for any open tickets or agents assigned to your case and make sure the proper groups have been reached out to.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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user_v3k8e6
Visitor
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3 Messages
5 days ago
I have spent over 25 hours with various customer service ambassadors, “escalations”, supervisors and a self identified regional executive. Calls have been dropped and/or not returned. There is a billing issue since my initial order to upgrade my phone in May.
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