Visitor

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2 Messages

Wednesday, October 15th, 2025

Estafadores

Sí no quieres perder tu dinero o ser estafado no contratas a esta compañía, Solicite una línea la devolvi a los dos días, nunca la utilice nunca fue activada, por error el agente no reportó la cancelación y ahora Xfinity mobile me factura y me dice que la responsabilidad es mía. Estafadores es lo que son y pésima protección al cliente.

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Official Employee

 • 

993 Messages

1 day ago

@user_zfwh7g I am very sorry for your experience. We would be happy to check into everything for you. Did you get the cancellation issue resolved?

Visitor

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2 Messages

No el problema sigue

Official Employee

 • 

993 Messages

@user_zfwh7g We would be happy to escalate this to our Executive Mobile team. Please send us a direct message with your full name and service address to get started.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
 

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