Failed credit check

user_avg9k3 Thanks for reaching out to us here for assistance with your mobile order issue due to credit check locks you have in place. We can certainly check the status of mobile ordering for you again to see if we are able to run another for you. I see you already sent us a direct message with some account information to assist you from there, and happy to continue with you there to get the account authentication completed. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for us to request a Direct Message before sending us one per the guidelines.