Visitor

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3 Messages

09/20/2026 2:11 PM

False Advertisement

Promo displayed in my account for 1 year free mobile, but I got rejected at checkout.  I called customer service, and they told me my plan is not eligible.  I wish I knew that earlier. If I knew that, I would have taken the free phone offer instead of buying an unlocked phone outside.  This false advertisement is not oacceptable.  In fact, it's illegal.  Now, I am thinking about doing Mint Mobile for $15 a month.

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Official Employee

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3.2K Messages

26 days ago

@user_pw3hma Thank you for making us aware that you're being rejected for the 1 year free mobile at checkout. Let's continue our conversation via DM to see what's going on.

Visitor

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3 Messages

This is absolutely the worse service.  I DM you, and I have been on it for almost 2 hours, and my issues is still not addressed.

Visitor

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3 Messages

It takes about 20 minutes between each message because they said it was not a traditional chat. It's more like emails.

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