Visitor
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2 Messages
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for a year, she needed my credit card number for "one time only activation fee." I gave my card number. Later, I realized she set up an installment for 2 years for the phone as well. She lied to me! "We'll give you a brand-new phone," was a complete lie! I was stupid enough to trust Xfinity company representative because I had been having Xfinity cable services for years and had no problems. By the time I realized I was deceived by "Cherry," it was too late to cancel the services. When 2 years is over, I will cancel the phone service and will never ever deal with Xfinity mobile!
XfinityOrlandoM
Official Employee
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3.3K Messages
1 day ago
@user_302ogz
Thanks for reaching out to, us we do apologize for any inconvenience or misunderstandings.
Yes its correct that we offer the xfinity free unlimited data line for 12 months which we show the mobile offer that we were offering in December was to receive $400.00 off select Apple, Samsung, Google, or Motorola devices on 24 month device payment plan .
During the time of the order, you would have received an e-mail or text message real time notification to confirm the order which you should have also received a email receipt.
To have Xfinity mobile you need a credit card or debit card on file as the mobile service must be on auto payment for the device payments and for the monthly payments when those taken into place after your 12 months discount expires.
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