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Tahsjee
1st Topic

Visitor

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3 Messages

Thursday, May 22nd, 2025 8:10 PM

False Sale

I added xfinity mobile to my wifi because I was told they were running a promotion for free service for the first year, I would just have to say for the device in addition to $40 off of my wifi bill. They are now telling me a customer can't have two promotions. I would have never left AT&T to get a new phone if I was not told this. Where can I get directly to someone high up? Should I file with the FCC then pursue legal action? Help.

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Updated 

29 days ago

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XfinityMatthew

Official Employee

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331 Messages

1 month ago

Hello Tahsjee , Sorry to hear about the missing discount. Can you confirm what the 2nd promotion they are claiming you are receiving is?

 

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Tahsjee

Visitor

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3 Messages

I had $40 off my wifi and free service for a year. The Xfinity sales agent submitted an ECM ticket and was told I can’t have two promotions. Why do I have to suffer because of this?

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1 month ago

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XfinityMatthew

Official Employee

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331 Messages

Thanks for clarifying. I will want to check what is going on with the account. Please send a direct message with your full name and the address and we can see what's going on. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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1 month ago

Tahsjee

Visitor

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3 Messages

I sent a messagento follow up. I hope someone can get back to me.

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29 days ago

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