Visitor
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1 Message
file a complaint
Last year I acquired a iPhone 17 from Xfinity and traded in my Samsung S22+ for a 500 credit. But I did not receive the monthly trade in credit yet. I tried many many times to contact Xfinity and [Edited: "Personal Information"] ticket said it was solved and closed but I called back the accounting team and still did not resolve the problem!!
user_s3io80
Visitor
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1 Message
18 days ago
You guys are the worst. You call us members? Really? Members of what? A company with lousy service? A company that can’t negotiate contracts? A company that is losing business by the thousands here in south Florida? The absolute worst in the history of cable TV.
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XfinityJeffB
Official Employee
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314 Messages
17 days ago
Hello user_7ilrjo, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am here to assist you. I will need some information that is best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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