Visitor
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1 Message
Filing a complain
Annoyed with the customer support. I signed up for Xfinity mobile service for an e-SIM on July 18th as the person offered me 2 years $0 per month service since I have internet also and $100 e-gift card but my device was not unlocked at that time. The agent told me “no worries, I will mention in my notes and for now you take the internet service and once the device is unlocked you can get a new line free for two years and $200 gift card. He also provided me with the order number [Edited: "Personal Information"].
Guess what on 8/1 after waiting for almost 40 min I got my e-SIM activated and the agent said “maam the other agent gave false information and you won’t get free line for two years and $100 gift card deal is already expired”.
I felt like being cheated and frustrating to see different agents giving different information.
Hope a manager at Xfinity sees my post and gives me the credit that was promised to me. I can share screenshots of my chat with the agent I spoke to on 7/18 if needed.
Thank you.
[Edited: "Personal Information"]
XfinityThomasB
Official Employee
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2.3K Messages
2 months ago
sfo_fc
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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user_t1q6ef
Visitor
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1 Message
11 days ago
Filing a complaint against the branch in flemigton, nj, being kicked out from the store by 2 workers, and one of them said we don't get paid enough for theses problems, they asked me to leave the store, people aren't professional, being so nasty, don't have proper customer service, are not supposed to deal with customers
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