Visitor
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4 Messages
Fixing my Xfinity Mobile/NOW Mobile account
I had 2 phone numbers that were on an Xfinity Mobile account attached to an Xfinity Internet account. The Xfinity Internet account was discontinued and switched to Xfinity NOW Internet. When I requested the 2 Xfinity Mobile numbers to be switched to NOW Mobile, 1 of them was successfully transferred and 1 was not. I am unable to access the accounts for the number that did not transfer from Xfinity Mobile to NOW Mobile. I am currently billed for both phone numbers on both NOW Mobile an Xfinity Mobile. I have been told my NOW Mobile account is attached to my now defunct Xfinity Internet account. Your chat and phone support staff do not seem able to fix this nor can the personnel in my local Xfinity store. How the heck do I get this fixed?
XfinityMarcus
Official Employee
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1.7K Messages
13 days ago
@pcable7630 thank you for using the Xfinity Community Forums to reach out today. I understand we are looking into getting your mobile lines corrected after a change to NOW services. Firstly, how long ago did you make the switch from residential to our NOW prepaid option?
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pcable7630
Visitor
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4 Messages
8 days ago
July 10 2025. It is becoming increasingly apparent to me that Xfinity is unable to resolve my issue in a timely manner. Furthermore, I have recently learned that Xfinity has known about this problem for at least 9 months and has not been able or is unwilling to resolve it. I am extremely dissatisfied with your support. I can't fix it using the tools you have provided in the Xfinity app. Your store cannot fix it since they don't have the tools either and can't even see the NOW account. Your phone and chat support system is unable to resolve it. Both Xfinity Mobile support and the very useless NOW Mobile support.
xfin it
Even worse, Xfinity continues to bill me twice for the same mobile service both as a Xfinity Mobile account and a NOW Mobile account both on the same phone number. How is this even possible?
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pcable7630
Visitor
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4 Messages
7 days ago
I received an email from Xfinity asking me to accept the "solution" that was given here. Really? There was no solution.
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