Visitor
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2 Messages
Follow up with issue that has been elevated
I had a mobile service for less than a day, and the phone was defective; the account was suspended the same day. I believe I am entitled to the offer of a free line under these circumstances. I talked with an agent last week, and she was going to elevate my case to another level of support, but I haven't heard back yet.
XfinityChristy
Official Employee
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2.4K Messages
15 days ago
To get started, please send me a direct message with your full name and service address. Once I have that information, I can access your account and check the status of the case that was opened last week.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_6av9l6
Visitor
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2 Messages
15 days ago
It was resolved today. Thanks
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