Visitor
•
2 Messages
Fraud and scam from xfinity mobile and executive resolutions refused to help
I had tried signing up for new service online since they had a good promotion that after checking imei of old phones I was eligible to get a free trade ins for iphone 16 and iphone 16 pro. After submitting order online I never received a confirmation email, and so I just tried to submit the order again, and again no confirmation was sent. So Finally fed up with the service online their website I went into the store to get this plan set up. When I went into the store I was told that the promotions I have submitting orders for has ended that same day and so they would have to call to get them added. After waiting about an hour the store associate came and said that she is having issues getting it but if I would like she can give me a different promotion. This new promotion was to give me $600 off one phone and $350 off the other with trade in, but the kicker was I was told (BY THE STORE MANAGER) that I would also receive $500 in bill credits towards my future bills FOR EACH LINE! I left the store paying over $300 and that was to cover first bill and set up fees. Now about a month later my bill comes out and I find that what I was told in store was a lie and that I am getting no credits and everything told to me was deceitful tactics to get me to sign up. I write in to the corporate with a complaint and spoke with a woman named Amy out of Denver who handles BBB complaints. Amy was completely unhelpful and did not seem to care at all about what I was dealing with at Xfinity. Given I have been a gold status customer for 4 years I did not expect this his. She basically gave me the middle finger and said that she will not help me get this situation straightened out. She said she does not care that her associates lied to me and does not care about the system issues I had getting the order submitted initially and that she refuses to help me with this. I work full time and finding time to deal with this has been a nightmare, and I just don’t want anyone else to get deceived.
XfinityRay
Official Employee
•
2.8K Messages
2 days ago
Hi there, jerryfisherman6! Thanks for reaching out about the Xfinity Mobile order. You are already in contact with our Executive team so you would need to work further with your case manager on this. The team thoroughly investigates any concerns and are the only ones that can further help with this from here.
0
0
user_o5tx8s
Visitor
•
10 Messages
13 hours ago
I am not sure who I can contact anymore. On March 18th I was chatting with a representative about lowering my bill, we ended up talking about my family switching to your mobile service. I have told him that we are still paying off our phone with Verizon, he asked how much we still owe. I have provided him with all the numbers that are left on the four lines totaling $3,122.48. He has assuring me that this will be paid off once we switch to Xfinity mobile. I have asked him numerous times of that’s true and he continued to assure me not to worry that this so be paid off. Since then I have filled a claim with FCC, have numerous tickets opened with Xfinity including the fraud department. Every time I am being assured that this will be taken care of. I have spend over 8 hours on the phone and chats combined with no answers. Verizon is asking for their money that I don’t have!!!! I have been with Comcast for very long time and I am hurting inside of hour [Edited: "Language"] I have been treasured and lied to. Not only that but one of the supervisors have confirmed that I am not the only one with this issue. Your employees are lying to people and mistreating them. There is no one that was helpful, all I hear is this will be taken care of, you will receive a phone call, you will receive an email. Nothing!!!!
(edited)
0
0