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user_r2rlsq
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1 Message

Monday, April 6th, 2026 4:29 PM

Fraud on my account

I keep getting emails that my debit card is being charged. With multiple attempts I have had no luck at getting this issue resolved. Someone else’s account is linked into mine and they keep requesting her bill on my debit card. Today I got an email stating I will go into collections. I have disputed this since last Saturday. The 28th of march! I do not have mobile service and I do not want it either I can pay $25 for visible mobile (Verizon) I DO NOT WANT Mobile service and I am about to cancel my WiFi if yall do not have this straightened out within 48hours I promise you that! T-Mobile has unlimited for $35 I will be more than happy to go elsewhere!!!!

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Updated 

20 hours ago

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XfinityPeterH

Official Employee

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2.7K Messages

20 hours ago

 

user_r2rlsq Thank you for reaching out and letting us know. I would be doing the same if I were in your shoes too. Our team is here to help investigate your account with you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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