Visitor
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2 Messages
FRAUD ON MY XFINITY MOBILE
there has been ongoing fraud from Xfinity mobile agents who have been opening lines with fake numbers on my account for the past three months
I keep getting charges on accounts that I’ve had to fight to get closed with Xfinity mobile agents. They’ve told me I’ve been credited and closed however, I keep receiving Bills and charges to my credit Cards. This agency has been nonstop with fraud and abuse to my account for months and it’s time that these people
XfinityPaula
Official Employee
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1.5K Messages
2 months ago
Hello user_bmbt43. Thank you for sharing the experience you have been having over the past three months with your mobile account. I'm terribly sorry to read of the ongoing issues with the account being created. I fully understand how upsetting this can be and the added trouble it causes when the issue is not resolved and fully corrected. I would love the opportunity to help you and work with my mobile team to ensure there are no additional lines or accounts added to your services.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_f8php2
Visitor
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1 Message
1 month ago
I refused a shipment of 2 mobile phones sent to me FRAUDULENTLY using my comcast/xfinity internet account information. After xfinity mobile received the box via UPS, one line was activated and I'm being charged for it. When I call the number, a Hispanic lady answers. She told me she paid $50 from a man for the new phone. The only way this could happen is that an xfinity employee at the address where the phones were returned to activated the phone and sold it to her. I have filed a fraud complaint with Florida Consumer Services and have frozen my credit card to stop more fraud usage fees. Xfinity has a big problem of employee theft of mobile phones being returned and had better address it immediately. I am filing a law suit in my county court seeking actual damages and punitive damages.
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user_n14agq
Visitor
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1 Message
27 days ago
On May 05, 2025
I had call Xfinity to disconnect all of my service. When the call was Transferred to someone in the discount department. I was talked into keeping the service and changing my cell service to Xfinity. Changed my home phone to a cell. I agreed. I have been going throw [Edited: "Language"] with these people ever since. They transferred my cell number to the phone before I received it. Now a phone I didn't have is now activated and my cell phone is now off. Since the phone was being delivered, I should have had my phone by Wednesday. May 9, 2025, was the Friday I was to receive my phones. I received 1 phone and the IPHONE was not in the box and the box was Noticeable open and retaped. It's now June 4, 2025. I still Have No Phone. Xfinity has stated that they have sent me an email to send the pic and police reports to in my Xfinity email. THERE IS NOOOOOO SUCH EMAIL..... They Have refused to get me a new phone or return my $192.74. I had to call my Bank and reports this now as fraud. I have never ordered a phone, and have it stolen by the Deliver people (FEDEX) and was told to wait till they can get their Business-to-Business problem handle. I have worked in customer service for 20 years I have never had to wait or tell my customer that I sorry that our logistic stole your phone you wait till whatever ticket they have issued is done. If I don't call every day, I will never get anything done. I still received email mail about returning a phone I never received. I wish I never did any of this canceled all my services and just stay with Cricket. As of today I had to call my Bank and just report it. I'm not waiting anymore my time explaining the same thing for another 30days.
Tannisha G.
(edited)
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megamorph
Visitor
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2 Messages
19 days ago
Someone ordered 3 phones on my account months ago and it took me hours and weeks to get the money back. I then complete disconnected and closed the account and now... after 4 months I get an email about someone activating a line again on my account?! [Edited: "Language"].
I think someone within Xfinity is collecting commission and what not from people but it has to be an employee because how would they be able to create the new line in MY ACCOUNT.
Edit: called billing team at xfinity mobile and it might have just been spam (weird because the email was signed by xfinitymobile). They don't have my CC info on file so its impossible for them to even charge my account. So maybe everything is OK. Will edit otherwise.
FYI, if anyone has fraud issues they should call the xfinity mobile billing team directly: 18889364968
(edited)
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