Visitor
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1 Message
Free mobile line
I recently switched 3 lines over to xfinity mobile. The representative who handled my switch did not mention anything of a free mobile line and I would like to utilize that free line on any one of the 3 lines i just added.
XfinityAirelle
Official Employee
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3.4K Messages
1 month ago
Hi there! Thanks for taking the time to reach out, and we appreciate you recently bringing your mobile lines over to Xfinity Mobile.
We understand wanting to take advantage of the free mobile line offer. The free line promotion cannot be applied to an existing line that has already been activated. That offer requires adding a new eligible mobile line during the promotional period.
We know that may not be the answer you were hoping for, especially if the offer was not mentioned when the three lines were added. At this time, we would not be able to convert one of those existing lines into the free mobile line promotion.
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