4 Messages
FREE Smart Watch are FRAUD Offers
DO NOT TAKE THE FREE SMART WATCH OFFER!! What a scam. They've been charging me a device fee from the get go!! I've now got 2 "free" watches because 3 weeks ago they said to return the first watch to the Xfinity store and the store said no they can't take it, I've had no less then 3 hours of phone calls about false promises and lies from Xfinity. You lie saying it's free then charge me for the device, you lie about activation period, you lie about letting me return the watch and want to send me a new one and just send the first watch back. Lie again. I've spent hours on the phone with Xfinity. I'm seeking assistance from my bank and looking into legal action. I cannot believe the horrendous customer service Xfinity offers. I will not be sad to end this relationship soon.
tuffigirl
Contributor
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178 Messages
7 months ago
I am going to say this for the millionth time on this forUm and then I'm never saying it again… If you do not see the offer on the website, it is not legit! PERIOD! No employee has the authority to give a free watch or a free phone and I will never understand why people don't get that.
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CCXanadu
Retired Employee
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300 Messages
7 months ago
Hi @user_a2mxgd it sounds like there's some research that we can help with! I know that you've worked on some calls already, but we still have some tools in our toolbox and I'd like to get to work on figuring out these promo issues with you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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jk69
Visitor
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11 Messages
7 months ago
I am going through the exact same thing. I am paying but it is not over till over. I have a number to call tomorrow but I copied and saved all chat transcripts. I have been fighting with this a couple months now. I spoke to magistrate about a small claims suit so taking one more step tomorrow. Trouble is I have many hours of calls and chats invested in this . I am a very busy guy its getting ridiculous. I can move to another carrier but I do not want this to affect my credit. I did NOT want a smart watch in the first place, It was basically shoved down my throat as being "totally free for being a diamond member".
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user_7f6edc
Visitor
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3 Messages
1 month ago
They push the smartwatch [Edited: "Language"]. It’s obvious the “agents “in some foreign country are getting kickbacks for every smart watch they sell.
The “agent “lied to me. I specifically asked if there any hidden costs. Absolute no is the answer. Push, push, push he did. I did not bite because he was pushing way too hard.
I now see that this entire thing is a scam. of course, it would impact my bill. He absolutely lied to me should be fired. Xfinity corporate for pushing this lie [Edited: "Political"]
unbelievably unethical!!
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user_a14r6o
1 Message
17 days ago
I am currently on a live chat w xfinity due to outage. The chat agent is pushing SO hard to give me a watch.. they just said 'trust me' when I said I'm not sure. Thank you for these posts! I'm sure it has saved me countless headaches!
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