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user_rbnep5
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Tuesday, January 7th, 2025 1:16 AM

Free unlimited data mobile scam

I was persuaded to sign up for a “free” unlimited data mobile service in November 2024 while contacting online support to fix my router/modem settings. Although the first billing cycle was indeed free, I was unexpectedly charged $69 this month for what was supposed to remain free.

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1 month ago

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XfinityMartyR

Official Employee

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1.8K Messages

1 month ago

 

user_rbnep5 Thanks for reaching out! Was the offer tied to a promotion with your internet services? 

 

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user_rbnep5

2 Messages

Yes, the mobile data/ unlimited is supposed to be free till Nov 16, 2025. Instead I got the first month free and charged $69.17 on the second month

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1 month ago

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XfinityAirelle

Official Employee

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2.3K Messages

 

user_rbnep5 Got it! Have you contacted our Mobile support team in regard to this concern? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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