Visitor

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4 Messages

10/14/2026 8:06 AM

Free year plan

When I signed up for Xfinity wifi xfinity told me I could get a free year mobile plan and when I signed up I’m now getting charged next month for the activation fee I get that but also getting charged for my mobile plan

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Problem Solver

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1.1K Messages

4 days ago

How much are you going to be charged and which plan did you select?  Mobile Select is free for the first year, if you selected Mobile Plus that is an extra $15 per month.

Official Employee

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2.6K Messages

2 days ago

Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your free mobile offer. You are in the right place and we are happy to take a look at your account for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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