Visitor
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4 Messages
Free yee plan promotion
I changed my xfinity now mobile number and my promotion didn't transfer to my need number. The customer representative said it would. How do I get my promotion back onto my plan?
Visitor
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4 Messages
I changed my xfinity now mobile number and my promotion didn't transfer to my need number. The customer representative said it would. How do I get my promotion back onto my plan?
eujaynia55
Visitor
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4 Messages
6 days ago
Did you ask how long it would take the new number to take affect? I would call them again. Or have someone call your new number to see if calls are now coming through. Login to your Xfinity account and see what mobile number displays, if someone can call you to verify the new # works and you find it doesn't ring to you... call them back.
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XfinityJeff
Official Employee
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232 Messages
4 days ago
Good morning @user_4o4e29, and thanks for posting your question to the Xfinity forums, I hope you are having a good weekend. I am sorry to hear that your promo did not transfer to the new line, but you have come to the right place where myself and my team of experts can take a look at this for you. You mentioned a line with NOW mobile, and normally the promotion for the free line of service is for Xfinity mobile, which is a different service then the NOW mobile. Was your old number with Xfinity mobile and the new number is with NOW mobile?
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