Getting Transfer Pin

Good day,

I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button in the app, it takes me to an Xfinity Mobile webpage that makes it seem like I do not have an account. The same goes for logging in on the website. I have tried it in multiple browsers and restarted my devices.

When I try to do this by chat, the agent gives up after some time when they realize they cannot upsell me.

Please help me get access to my transfer PIN. Thanks.

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XfinityJeff

Official Employee

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232 Messages

5 days ago

Good morning @user_12zxog, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good day so far. I am sorry to hear that you are wanting to cancel service on the account and are having issues getting the transfer pin. Have you tried using private browsing or incognito mode on the web browser yet? If the website or app is not allowing you to access the transfer pin, the other option is to go into a Xfinity retail store, and they can assist with getting that transfer pin for you.

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user_12zxog

Visitor

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2 Messages

Thanks for the response. Yes, I tried in different browsers (including incognito mode) to no avail. However, I did go in yesterday to an Xfinity store and after waiting half an hour, they were able to provide the transfer PIN. Now I get to wait another hour on hold to cancel my service! Thanks for the reply.

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5 days ago

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XfinityJeff

Official Employee

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232 Messages

That is great to hear @user_12zxog. If you would like we also have the ability to assist with the account closing as well if you would like. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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5 days ago

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user_12zxog

Getting Transfer Pin

XfinityJeff

user_12zxog

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