Global Pass is a Scam

The Xfinity Website says that after signing up for Global Travel pass, it will automatically activate when data is used in a covered country. Under Frequently Asked Questions, it says that it covers calls to the United States and Canada and Mexico. We had three international trips this summer. The first to Canada in May. Everything worked as expected and as described on their website. The second was to Ireland in July. Again, everything worked as expected. In August we went to Canada again. This time my husband's phone was charged $242 in pay-as-you-go charges, in addition to the Global Pass Charge. I have spent hours on their chat and on the phone with them on three separate dates. The first two times I was promised a credit, which never appeared. The third time I spoke on the phone. I was on the phone for an hour and a half. They said the charges were not an error. They could not sufficiently explain why. They went in circles and said things that didn't make sense and could not answer many of my questions. First they said it was because I hadn't called in to sign up and could not have signed up online, even though the website specifically walks you through how to sign up there. Then they stopped saying that and said it was because I was making calls using cellular data and the global pass only helps with calls through an app. I pointed out the section in their FAQ that says calls to Canada and Mexico and the united states were included. So then they stopped saying that and started saying it was because I didn't have an unlimited pass. I have no idea what that is, it's not on their website. I asked why I didn't need this 'unlimited pass' on my other trips. They didn't know why, couldn't answer, started talking in circles. They would not refund the charges. Misleading, dishonest, very frustrating. Looking for a new carrier that is honest, doesn't use false advertising, can recognize when a mistake has been made and is willing to fix it.