1 Message
Global Travel pass never activated despite request
Ticket number: [Edited: PII] - Tired of talking to the agents, they keep trying to sell me stuff, but never resolve my issue, I already started 2 new conversations to follow up on this issue.
Issue: The agents didn't start my Global Travel Pass as they said they would, I was charged with roaming, now I have this absurd charge in my bill. I want my bill adjusted to reflect what was requested.
Most recent ticket: [Edited: PII]
XfinityChelseaB
Official Employee
•
1.6K Messages
24 days ago
Hello @user_tconm9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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