1 Message
global travel pass not activating
When I attempt to activate the global travel pass on my mobile account, I get an error that it "failed to process change". I've tried multiple times over several days.
1 Message
When I attempt to activate the global travel pass on my mobile account, I get an error that it "failed to process change". I've tried multiple times over several days.
XfinitySara
Official Employee
•
1.5K Messages
1 month ago
Hello, @user_xgzbeb! Thanks for taking the time to post your Global Travel Pass concerns in our Xfinity Community Forum. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Are you still running into problems activating the travel pass? If so, have you attempted to reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device? You may also use our secure online chat where an Xfinity Mobile expert is available 24/7, and that team is great to work with as they know all things mobile! Please let us know if this helps.
0
0